Service

SHIPPING

  1. We send out the product according to your order address. Please make sure your address is matched with your shipping address before you pay.
  2. In order to delivery your package fast and accurate, please kindly left us phone number when you pay, appreciated!
  3. We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the Courier Company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.
  4. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
  5. We offer vary FAST SHIPPING (DHL/UPS/FedEX….), buyer need to pay extra $15-$20 for fast delivery ( depend on countries). We will declare low value on shipping invoice and descripe as “Gift of Radio” or “gift of Toy”.

Free Shipping

Tracking website: http://www.17track.net/en

Deutsche Post:      http://webtrack.dhlglobalmail.com/

Return

  1. If you`re not pleased with your purchase, we`ll be happy to make an exchange or refund in 7 days.
  2. We offer 1 year warranty for radio body, and half year for battery, charger. Antenna, belt clip was not offer warranty.
  3. For any exchange or refund, we need the product must be in its original condition, including the box, and all the accessories. Buyers is responsible for the returning shipping cost .
  4. Please contact us before you return the item, we will offer you the right return address.

Feedback

  1. Our goal is to make sure you are a happy customer and pleasant shopping with us.
  2. If you are satisfied with the purchase and our total service, your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating of 5.
  3. If you are not satisfied with your purchase in any way, Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues

Others

Plug Type:

We provide four kind plug type.(AU/EU/UK/US)   Please comment which plug type do you want,Or we will choose the plug type base on your country as below list.

AU Type:  China,Australia,New Zealand,Argentina

EU Tpye: Genmany,France,Netherlands,Denmark,Finland,Norway,Poland,Portugal,Austria,Belgium, Hungary,Spain,Sweden,Korea,Russia,India,Italy,Turkey

US Type:  The United States,Canada,Japan,Brazil,the Philippines,Thailand,Taiwan

UK Tpye: UK,Pakistan,Singapore,Malaysia,Vietnam,Indonesia,Maldives,Qatar,HongKong